Handlig of survey respondents’ personal data
Normally respondents are completely anonymous. They can however abandon their anonymity by registering their name in E-Space Client Panel or by submitting their personal data in other places. In these cases it is always done with a clear consent and with clear information about who will have access to the personal data and how it will be used.
Responsibility for personal data
E-Space collects, stores and takes full responsibility for all data collected from respondents through our services. We are the Personal Data Controller for respondents’ personal data. Our service works in such a way that our customers dont’ see, or in any other way handle the respondents’ personal data and thus they are not Personal Data Processors. There is one exception to this rule. That is when a respondent explicitly asks in a survey to be contacted by our customer. In that case we send the contact details (personal data) directly to the customer and the data is handled by the customer according to their GDPR policy
E-Space has the respondents’ consent for all the personal data that are collected in our services. The Client Panel registration as well as the “contact me” question have clear information regarding how the Personal Data will be handled.
The right to be forgotten
The respondents can of course ask us to erase their personal data from our register, in that case we will do that within 72 hours.
To erase personal data from E-Space’s databases, e-mail to: firstname.lastname@example.org
In our services we collect personal data at a limited range as described above. How we handle personal data is shown below.
|Data provided when a respondent wants to be contacted by the customer|
|Name||Delivered instantly to the customer and a security copy is kept by E-Space for 60 days|
|E-mail address||Delivered instantly to the customer and a security copy is kept by E-Space for 60 days|
|Telephone number||Delivered instantly to the customer and a security copy is kept by E-Space for 60 days|
|Data provided upon registration in Client Panel|
|Name||Stored in a separate database and will be erased after two years|
|E-mail address||Stored in a separate database and will be erased after two years|
|Telephone number||Stored in a separate database and will be erased after two years|
|IP-address||Not stored after ending the survey|
|MAC-number||Not stored after ending the survey|
|Other identificational data||Not stored after ending the survey|
|Other personal data|
|Personal data in open text answers||Erased on daily basis|