Yes, they do. Not everyone of course, but sufficiently many for you to get a good understanding of your different user groups’ experiences, intents and issues on your website.
The answer rate varies significantly between websites, from 2% to 10% (!). It depends on brand loyalty, culture and the extent to which the website offers services or information that cannot be found anywhere else.
That depends on the type of trigger used. When all or a random sample of users are asked to answer questions we get both negative and positive answers. If, on the other hand the users trigger the questionnaires themselves, as with feedback buttons, there is an overweight of negative answers.
We take care to ask questions with good timing. For many users it’s a welcome feature to be able to give feedback on a website that they use often. That said, it might disturb some, but definitely not more than your newsletter signup or chat.
When we compare demographic data collected in surveys with the same data collected from Google Analytics (for all users) it’s basically identical.
In the case E-Space is personal data controller, the customer cannot access respondents personal data. In the case the customer is personal data controller both the customer and E-Space (as personal data processor) can access the data.
We use a script tag that you put on your website. Once there it lets you control all E-Space features from our online platform.
Yes, you can. However, you will loose the possibility to control the script directly from the E-Space platform, meaning that you’ll have to exchange the script on your website when you want to change the settings of your questionnaires, e.g. the triggers or the design.
Contact us and we'll set you up with the right keys.
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